Full Terms & Conditions
1. Pricing
Prices shown are in pounds (£) sterling and include VAT at the current prevailing rate of 17.5%. Prices are subject to change without notification.
2. Delivery
Goods are dispatched by post using Royal Mail’s standard delivery service. Delivery charges, which include postage and packing, are calculated as follows:
Postage and Packing in the UK will be charged at a flat rate of £3.50 for up to 3 shirts per order and then £1 per extra shirt up to an overall maximum of £9.50
Postage and Packing in Europe will be charged at a flat rate of £5.50 for up to 2 shirts per order and then £2 per extra shirt
Postage and Packing for the rest of the world will be charged at a flat rate of £8.50 for up to 2 shirts per order and then £3.50 per extra shirt
3. Payment
Goods may be paid for by debit card, credit card or by cheque.
The following cards are accepted for payment:
Visa; Mastercard; Maestro; Solo or American Express
Cheques should be made payable to Butler & Butler and will need to be cleared before goods are despatched.
4. Credit Card Security
All card payments are handled by Secure ePayments, which is run by HSBC. Secure ePayments utilises 128bit SSL encryption to process all card transactions, to ensure all confidential information remains secure.
5. Payment Terms
For account customers, orders will be invoiced on the day of dispatch and payment will be required no later than 30 days following the date of the invoice.
6. Returns/Refunds
We are happy to replace any goods in the unlikely event that they are faulty. We will normally offer a suitable replacement or a full refund of the purchase price. In the first instance, please alert us by telephone and a refund or replacement will be actioned upon receipt of the returned goods. All faults must be advised within 14 days of delivery.
Returns of incorrectly ordered goods or goods no longer required must be cleared with Butler & Butler before return (at your expense). We reserve the right not to accept returns of non-faulty correctly supplied goods.
7. Cancellation
Orders cannot be cancelled once goods have been dispatched.
8. Guarantees
Butler & Butler warrants that all goods featured will be free from flaws in workmanship of material, providing that the following conditions have not been breached:
- failure to follow instructions, negligence or wilful damage.
- misuse or alteration.
Your statutory rights are not affected by these terms and conditions.